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SHIPPING, EXCHANGES & RETURNS

DELIVERY DETAILS 

EU Shipping: 

Howard London offers free shipping for all orders over €70. All other orders are shipped with a €6 freight cost.

Sweden: 1–3 business days (DHL, PostNord)

Europe: 3–7 business days (PostNord, DHL, FedEx, UPS)

International Shipping: 

Howard London offers free shipping for all orders over €100. All other orders are shipped with a €12 freight cost.

Norway: 3-5 business days (PostNord, UPS, FedEx, DHL) 

UK: 3-5 business days (Royal mail, UPS, FedEx, DHL) 

International : 6-10 days (DHL EXPRESS, FedEx, UPS)

Asia/Australia Shipping: 

Howard London offers free shipping for all orders over €150. All other orders are shipped with a €35 freight cost.

Asia/Australia 6-10 days (DHL EXPRESS, FedEx, UPS)

If you experience any delays with your delivery (in the case that we haven’t informed you of any extended delivery time), please let us know by email: info@howardlondon.eu

 

RETURNS

We do not offer free returns. Customers are responsible for the return shipping costs.

Item(s) purchased on howardlonson.com are eligible for return within 30 days of delivery.

Once your return has been processed, the refund/credit for your purchase will be completed within 14 days.

The return policy applies to item(s) that meet the following criteria:

  • The product(s) must be returned in its original condition
  • All labels must be intact
  • All items must be returned unworn, unwashed, and free from marks, stains, odors, perfume, or pet hair

If an item is returned in unsuitable condition, a €10 fee will be deducted from the refund. All items are inspected upon return.

If you do not collect the package before it is returned to us, you will be charged a handling fee of 35 €. This is a service fee for administration and handling. The remaining order value will be refunded to you via the payment method used for the purchase.

 

WARRANTY INFORMATION

All items purchased from howardlondon.eu or an Authorized Full-Price Retailer are protected by an extended five-year warranty. We are more than happy to handle repairs for issues resulting from company acknowledged/approved manufacturing defects within this five-year period, free of charge. Repair inquiries should be directed to our support team. Typical turn-around time for repairs is 14 to 30 business days. 

Please email info@howardlondon.eu to submit a request to our Customer Support team. Once your request is received, a team member will reach out to you within one business day with information on how to send your merchandise back to us for repair. 

Please note, it may be necessary to provide proof of purchase and / or photographs of your item in order to confirm that your repair request is covered by our policy.

 

INTERNATIONAL REPAIRS & WARRANTY

If you are located outside the US, please contact info@howardlondon.eu
Any issues with merchandise currently located outside the US will require case-by-case consideration to determine the best way for us assist you. 

The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes the (name of eTailer/supplier) to import the goods on his behalf. Further, the consignee/buyer agrees that (name of the eTailer/supplier) may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

 

WARRANTY INFORMATION

All items purchased from hookandalbert.com or an Authorized Full-Price Retailer are protected by an extended five-year warranty. We are more than happy to handle repairs for issues resulting from company acknowledged/approved manufacturing defects within this five year period, free of charge. Repair inquiries should be directed to our Customer Support team. Typical turn-around time for repairs is 14 to 30 business days. 

Please email info@howardlondon.eu to submit a request to our Customer Support team. Once your request is received, a team member will reach out to you within one business day with information on how to send your merchandise back to us for repair. 

Please note, it may be necessary to provide proof of purchase and / or photographs of your item in order to confirm that your repair request is covered by our policy.

 

INTERNATIONAL REPAIRS & WARRANTY

If you are located outside the US, please contact info@howardlondon.eu
Any issues with merchandise currently located outside the US will require case-by-case consideration to determine the best way for us assist you. 

The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes the (name of eTailer/supplier) to import the goods on his behalf. Further, the consignee/buyer agrees that (name of the eTailer/supplier) may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.